I am helping a good friend of mine change web hosts for his company website in Mexico and it has become quite a time-wasting nightmare. Here in the US, web hosting and domain name registration has become pretty much a market where companies compete on price, reputation and more importantly value-added services. You can find reliable hosting companies and pay as little as $9.99 per month. If you decide to change hosts, most registrar companies offer you a control panel where you can manage your domain and change your DNS entries as much as your please.

The domain name will point to the new hosting account in a matter of hours while the change propagates across other DNS servers. However, things with this particular company things are not quite so easy. Countless emails have been sent with no result. The domain name has not been turned over to my friend so NIC Mexico (the company responsible for the .mx TDL) cannot make the necessary DNS changes. The registrar company even asked my friend to pay for a 1 year renewal before accepting to change the domain name to his name which I find to be a extremely bad practice. We already have the new hosting account ready, we are just waiting for the DNS changes to take place but it appears that things are not this easy when dealing with this specific company.

After this experience, I am going to contact the companies which I use to register and host my domains because of the great service they have provided thus far. To this day, I will continue to refer friends and clients to them because of the great experience that I have had with them. Don’t take good service for granted because it can make a great difference when you are in need!